KDL Blog ‘Uncategorized’ Category

Alert: Telephones Are Down At KDL

Thursday, October 25th, 2012

UPDATE: We’re back in business — the phones are working.

Those who call KDL’s main number — 616-784-2007 — currently hear a message that we are closed. Please note that the Service Center and all our branches are open during regular business hours today but the phones are not working. We’re working on it and will let you know when the problem is repaired. In the meantime, if you have a question that needs immediate attention, you can email us at contact@kdl.org. Thanks for your patience!


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MelCat Unavailable Tuesday, September 25

Monday, September 24th, 2012

UPDATE: The MeL Server is back up & running again. Thanks for your patience!

MeLCat, the service that allows KDL cardholders to request items from libraries around the state, will be unavailable starting at 11:00 AM Tuesday, September 25 to perform a software upgrade. Searching, placing requests, and renewing MeLCat items will not be possible during this time. We apologize for any inconvenience this may cause.

 


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Some Services Unavailable Thurs. Sep. 20

Wednesday, September 19th, 2012

UPDATE: The server replacement is complete and all services are available again. Thanks for your patience!

On Thursday morning, September 20, our computer server will be replaced. Unfortunately, this means that a host of our services will be unavailable during this “downtime.”

Library services that WILL NOT be available: 

There is some good news! These services WILL still be available:

  • Browsing the “Encore” version of the online catalog. (The “classic catalog” will be unavailable, however.)
  • Checking out materials in the branches
  • Using library computers and accessing wireless Internet in the branches
  • Accessing online reference databases
  • Registering for programs by phone or online
  • Scheduled library programs will take place

We have our fingers crossed that everything will be back up and running by noon! We apologize for this inconvenience.

 


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Walker Branch Closing Early Wednesday, September 5

Tuesday, September 4th, 2012

The Walker branch will close at 3:00 PM on Wednesday, September 5, for carpet cleaning. Regular hours (9:30 AM to 8:00 PM) will resume on Thursday, September 6. We apologize for an inconvenience this may cause.

 


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MeLCat Unavailable Tuesday, August 28

Monday, August 27th, 2012

MeLCat, the service that allows KDL cardholders to request items from libraries around the state, will be unavailable starting at 11:00 AM Tuesday, August 28 to perform a software upgrade. Searching, placing requests, and renewing MeLCat items will not be possible during this time. We apologize for any inconvenience this may cause.

UPDATE: As of 12:30 PM, MeLCat is back to full operation. Thanks for your patience! 


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Limited Access to Kentwood Branch

Thursday, July 26th, 2012

UPDATE (1:30 PM): The gas line has been repaired and patrons can once again access the Kentwood branch from 52nd St. and Breton.

Thanks for your patience!

Due to a construction crew hitting a gas line, access to the Kentwood branch may currently be limited.

  • Breton is closed south of 44th St. due to construction, so there is no access from north of the branch.
  • The intersection of 52nd St. and Breton is blocked by fire trucks, so there is no access from south of the branch.
  • The fire department is temporarily allowing access via Walma, but only until they reopen 52nd and Breton.

Some of the city buildings have been evacuated, but the library is still open.


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Grandville Branch Closing at 3:00 PM

Friday, June 29th, 2012

The Grandville branch will be closing at 3:00 PM today (Friday, June 29), due to no air conditioning. They hope to reopen at their normally scheduled time of 9:30 AM tomorrow.

We apologize for any inconvenience this may cause.


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Catalog Maintenance Tonight

Thursday, June 28th, 2012

The Encore catalog (http://frodo.llcoop.org) will be unavailable this evening as the Lakeland Library Cooperative performs maintenance on the server. Downtime will begin at 5:00 PM and will last for about 2 hours.

However, the “Classic” catalog (http://lakenet.llcoop.org) will still be available, as will patron account information (http://sam.llcoop.org/patroninfo). You can also contact our Patron Services Department at 616-784-2007 for assistance until 8:00 PM.

Thanks for your patience!

 

UPDATE: The server maintenance is complete and the Encore catalog is back up and running again. Thanks for your patience!

 

 


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ALERT: Kentwood Branch Has Re-opened

Tuesday, June 19th, 2012

Power has been restored to the Kentwood branch, and the doors will be open until 8:00 PM tonight (regular hours). Thank you for your patience!

 


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ALERT: Kentwood Branch Closed

Tuesday, June 19th, 2012

Due to a power outage, the Kentwood branch is closed until further notice. We will send an update notice if the branch reopens today. For a complete list of other branches, visit http://www.kdl.org/branches. You can also call our Patron Services Department at 616-784-2007.

 


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