Thank you for your comments and for using KDL! We are committed to providing you the best service possible.

Thanks again,

Lance

We’re glad to hear that you enjoy our eBooks! I’m sorry that you’ve had problems with the search function. If you have any suggestions for how it could be improved, please fill out our Support Request form or email me at webmaster@kdl.org and we will pass them on to OverDrive, the provider of our eBook site.

Thanks,
Sheri
KDL Webmaster
webmaster@kdl.org

I did get a bit more information from Lakeland’s tech support team about some places on the online payment form that have tripped people up in the past:

(1) All fields (including address) must be completed when prompted for credit card information. This information cannot be automatically pulled up from the patron account.

(2) The credit card expiration date must be entered in the mm/yyyy format.
(All 4 digits must be in the year field.)

(3) Additionally, the “billing information” should be the name, address, zip code, etc. on the credit card that should be entered. This may be different than the information associated with the account on which they are making a payment (as in the case of a minor child).

Again, just some things to check if you ever encounter issues in the future.

Thanks,
Sheri
KDL Webmaster

Thanks so much for your comment! We appreciate hearing how much you enjoy our services

Sheri
KDL Webmaster

I’m sorry for the delay in responding to you — I was waiting to hear back from the tech support team at the Lakeland Library Cooperative, as they are the ones that provide the online fine payment system.

They have had a similar report to yours just one time before, and in that case, it was a very specific issue with a particular internet browser. The credit card charge did go through successfully, but the browser did not properly display the confirmation screen, instead showing a blank page. If you could please send the name and version of your internet browser to me at webmaster@kdl.org, I will pass this on to them so they can look further into this issue to see if this is the case for your specific situation as well.

Also, please feel free to give us a call at any time if you have concerns about your fine payments or would like confirmation that the charge did go through successfully. You can reach our Patron Services Department at 616-784-2007.

Thanks,
Sheri
KDL Webmaster
webmaster@kdl.org

Thank you for taking the time to share your concerns. I am extremely sorry about the difficulties that you have experienced with making payments on KDL’s website.

We will look into this issue and try to fix the problem as soon as possible. Thank you again for bringing this issue to our attention and for using KDL.

Best regards,

Lance Werner

Thanks!
Nessa