Comments on: Catalog & Computers Working Again! http://blog.kdl.org/?p=1742 The blog of the Kent District Library, with 18 branch locations serving Kent County, Michigan Sun, 19 May 2013 12:42:25 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Louis http://blog.kdl.org/?p=1742#comment-4784 Louis Thu, 30 Sep 2010 10:54:26 +0000 http://blog.kdl.org/?p=1742#comment-4784 ok thnx

]]> By: Sheri http://blog.kdl.org/?p=1742#comment-4771 Sheri Tue, 28 Sep 2010 12:54:45 +0000 http://blog.kdl.org/?p=1742#comment-4771 Hi Louis,

Items traveling between KDL branches typically take 5-7 business days to arrive. If you have placed a hold on an item, you’ll be notified by either email or phone when it is ready to be picked up.

Thanks,
Sheri
KDL Webmaster

]]> By: Louis http://blog.kdl.org/?p=1742#comment-4770 Louis Tue, 28 Sep 2010 10:56:32 +0000 http://blog.kdl.org/?p=1742#comment-4770 I hope everything is fixed with the computer system. How many days does it take for something from the Cascade branch to get to the Wyoming branch?

]]> By: Sheri http://blog.kdl.org/?p=1742#comment-4767 Sheri Mon, 27 Sep 2010 13:01:45 +0000 http://blog.kdl.org/?p=1742#comment-4767 Hi Carol,

Everything should be working properly again. Please try to request your items again, and if you are still having problems, call our Patron Services Department at 616-784-2007 and a staff member can check whether there is an issue with your library account.

Thanks,
Sheri
KDL Webmaster

]]> By: Carol O'Rourke http://blog.kdl.org/?p=1742#comment-4760 Carol O'Rourke Sat, 25 Sep 2010 23:35:19 +0000 http://blog.kdl.org/?p=1742#comment-4760 I am unable to request any items as of 7:30 p.m. Saturday, September 25th.

What’s the problem?

]]> By: Sheri http://blog.kdl.org/?p=1742#comment-4750 Sheri Fri, 24 Sep 2010 13:19:53 +0000 http://blog.kdl.org/?p=1742#comment-4750 Hi everyone,

Thanks for your patience as we dealt with this issue yesterday. Everything should be working properly once again, so you may log in and place holds, renew items, etc. If you have any questions or issues with your library account due to the unexpected downtime, please talk to staff at your local branch or call our Patron Services Department at 616-784-2007 and a staff member can assist you.

Thanks,
Sheri
KDL Webmaster

]]> By: Louis http://blog.kdl.org/?p=1742#comment-4746 Louis Fri, 24 Sep 2010 11:00:55 +0000 http://blog.kdl.org/?p=1742#comment-4746 It’s working today, so now you can renew and/or place holds on books, games, and music.

]]> By: Reed http://blog.kdl.org/?p=1742#comment-4743 Reed Fri, 24 Sep 2010 03:30:57 +0000 http://blog.kdl.org/?p=1742#comment-4743 We also use the website to check what’s due, pay fines, renew, etc., and I believe I had a gazillion things due today. Hopefully there will be a grace period on fines due to this malfunction?

]]> By: Thomas http://blog.kdl.org/?p=1742#comment-4742 Thomas Fri, 24 Sep 2010 00:50:05 +0000 http://blog.kdl.org/?p=1742#comment-4742 Was this a software or hardware error? If this was a software error, was any of the code that caused the error developed by contract programmers either on site or offshore?

]]> By: Joseph http://blog.kdl.org/?p=1742#comment-4739 Joseph Thu, 23 Sep 2010 23:23:46 +0000 http://blog.kdl.org/?p=1742#comment-4739 If I had stuff I needed to renew/return, will I still be fined?? I know I have some movies out. I don’t want to get $5 worth of fines because I wasn’t able to log into my account.

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