Comments on: Problems with Online Account Information http://blog.kdl.org/?p=2036 The blog of the Kent District Library, with 18 branch locations serving Kent County, Michigan Sun, 19 May 2013 23:02:38 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Louis J. http://blog.kdl.org/?p=2036#comment-4930 Louis J. Fri, 15 Oct 2010 10:46:45 +0000 http://blog.kdl.org/?p=2036#comment-4930 YAY! It’s fixed!

]]> By: Sheri http://blog.kdl.org/?p=2036#comment-4923 Sheri Thu, 14 Oct 2010 13:24:14 +0000 http://blog.kdl.org/?p=2036#comment-4923 Hi everyone,

The connection problems with the online account information site appear to be resolved. Please let us know if you’re still experiencing issues accessing your account. Thanks for your patience as the Lakeland Library Cooperative worked to solve this issue!

Thanks,
Sheri
KDL Webmaster

]]> By: Melody http://blog.kdl.org/?p=2036#comment-4909 Melody Wed, 13 Oct 2010 10:21:48 +0000 http://blog.kdl.org/?p=2036#comment-4909 This morning I checked my account and it looks one hold posted to my account before midnight and the last two that I tried to place sometime after midnight. So, the holds did show up eventually. That’s a lot of lag time though compared to the couple of minutes that it used to take for holds to appear.

]]> By: Melody http://blog.kdl.org/?p=2036#comment-4905 Melody Wed, 13 Oct 2010 03:29:54 +0000 http://blog.kdl.org/?p=2036#comment-4905 I hate to bring this up, but I was finally able to log on tonight and began ordering holds. The first three showed up on my list with no problems but anything after that that I tried to order would say that my hold had been placed successfully but not show up on my record as being on hold. My hold list is not full so that is not the problem. What is going on? Super frustrating!

]]> By: Sheri http://blog.kdl.org/?p=2036#comment-4902 Sheri Tue, 12 Oct 2010 18:41:42 +0000 http://blog.kdl.org/?p=2036#comment-4902 Hi everyone,

If you are experiencing problems with renewing items because of this issue, please call our Patron Services Department at 616-784-2007 and a staff member can assist you.

Thanks,
Sheri
KDL Webmaster

]]> By: Kristy Ranta http://blog.kdl.org/?p=2036#comment-4901 Kristy Ranta Tue, 12 Oct 2010 17:50:16 +0000 http://blog.kdl.org/?p=2036#comment-4901 Is this issue the reason that my account was unavailable when I went to renew some books? I had to wait until the next day and now I have overdue fees! Bummed me out because I just got that down to zero.

]]> By: Elaine Moes http://blog.kdl.org/?p=2036#comment-4897 Elaine Moes Tue, 12 Oct 2010 13:57:47 +0000 http://blog.kdl.org/?p=2036#comment-4897 I have been trying to get into my account since Saturday, and still no luck today. Any idea when this will be fixed?

]]> By: Sheri http://blog.kdl.org/?p=2036#comment-4896 Sheri Tue, 12 Oct 2010 13:15:39 +0000 http://blog.kdl.org/?p=2036#comment-4896 Hi everyone,

Thanks for your continued patience with this issue. The Lakeland Library Cooperative’s IT department has been hard at work trying to resolve it. The problem seems to affect some patrons and not others, which is why it may appear “fixed” for one person and not for someone else. Unfortunately, this is also making it difficult to determine the root cause of the issue.

If you are having difficulty connecting from your home computer, you may want to try logging in from a work or school computer, or vice versa. You can also always call our Patron Services Department at 616-784-2007 and a staff member can assist you with account information, renewals, and holds.

We apologize again for any inconvenience this issue has caused.

Thanks,
Sheri
KDL Webmaster

]]> By: Amanda http://blog.kdl.org/?p=2036#comment-4895 Amanda Tue, 12 Oct 2010 13:06:29 +0000 http://blog.kdl.org/?p=2036#comment-4895 Still not fixed for me! Any word on when things will be running normally again?

]]> By: Louis J. http://blog.kdl.org/?p=2036#comment-4891 Louis J. Tue, 12 Oct 2010 10:56:46 +0000 http://blog.kdl.org/?p=2036#comment-4891 YAY! IT’S FIXED! THANK YOU!

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