Comments on: Emergency Closing

By: Molly C.

Molly C. — Sun, 13 Dec 2009 23:47:12 +0000

I’d like to suggest when you have an unplanned closing, post a sign out by the street, and/or put BIG signs on the doors. Those 8×11 copy papers on the doors are not even noticable, much less readable, when pulling in. I stopped at the library shortly after noon, and so many people were parking, and walking to the entrance, only to find out the building was closed.

By: Laurie Pettengill

Laurie Pettengill — Fri, 11 Dec 2009 19:37:59 +0000

To the attention of the Cascade Library: Hello Diane,
Not sure if you’re open today or not.
Whereas, on Wednesday, Dec 9th I arrived at about 4:35pm to turn in items and pick up my holds; but to my dismay the library was closed! No sign was posted and I did not see or hear about the closing through any media sources.
Therefore, checking to see if the library is open or not today and if so till when?
Also, wondered if I could have my holds placed in one of the “outside pick-up boxes” ??
Diane, could you refresh me on the procedure of retrieving them ?
Thanks so much!
Praying for you and your awesome staff to have a healthy holiday season!
Respectfully,
Ms Laurie Pettengill
616 635-2355
http://TimelyTutoring.com
Email: tutorlp@gmail.com

By: Martha Smart, KDL Director

Martha Smart, KDL Director — Fri, 11 Dec 2009 14:44:39 +0000

As the KDL Library Director, I make a decision to close the library when, in my judgment, and after reviewing available data, severe weather conditions threaten to jeopardize the safety of our customers and staff. I know that unscheduled closings may inconvenience our users and this decision is not taken lightly. When the decision is made, a closing message goes out to the media and a notification is put on our website and phone message system. We also extend every effort to ensure our customers aren’t penalized with extra fines for the days we are closed. We certainly appreciate the feedback, as it lets us know we are an important part of the communities we serve and we plan to continue doing so to the best of our abilities.

Thank you,

Martha Smart
Library Director

By: Vanessa

Vanessa — Wed, 09 Dec 2009 23:35:01 +0000

I’m disappointed that the entire library system is closed today. There hasn’t been severe weather in the Grand Rapids area today at all and the roads are fine. This has been a “nonevent” so far. I can see if we get a blizzard tomorrow. Will the art event that was to take place at the Caledonia branch be rescheduled?

By: Diane C @KDL

Diane C @KDL — Wed, 09 Dec 2009 20:38:22 +0000

Kay: please call us or stop in first thing tomorrow morning. Some holds may expire at midnight tonight and we’ll have to handle those differently. 784-2007

Michael: This closing is for all 18 branches of Kent District Library plus our Service Center.

By: Linda Bravata SOS

Linda Bravata SOS — Wed, 09 Dec 2009 19:36:44 +0000

I am suppose to be teaching a class at Caledonia Library tonight at 6:00. Are they open? How can I get a hold of them?

Thanks,

Linda

By: kay

kay — Wed, 09 Dec 2009 15:42:39 +0000

I have books that I had to pick up today. Will they hold those until tomorrow for me?

By: Diane C @KDL

Diane C @KDL — Sat, 20 Dec 2008 15:08:23 +0000

Yes, we will waive fines. Please speak with a staff member to ensure fines are waived from your account.

By: joanna bailey

joanna bailey — Fri, 19 Dec 2008 12:48:32 +0000

Will you be waiving fines for materials due today?

By: Laura Weld

Laura Weld — Fri, 19 Dec 2008 12:10:00 +0000

I have not seen our closing on Channel 8 yet. Also, can we make the notice bigger on our home page? Good job for quick work…I hope from home!

Laura