Catalog & Computers Working Again!
We are currently experiencing problems with our online catalog and account information and with public computers in our branches.
Items may still be checked out in person at all 18 branches; please make sure to have your library card with you in order to check out.
We apologize for the inconvenience and hope to have this issue resolved soon.
UPDATE: As of Friday, September 24, the catalog and public computers are functioning normally again. If you have any issues with your library account due to the unexpected downtime yesterday, please talk to staff at your local branch or call our Patron Services Department at 616-784-2007.
UPDATE: We still seem to be experiencing connection issues. Please be patient as we work to resolve the problem.
UPDATE: All systems appear to be functioning normally again. (Fingers crossed!) Thanks for your patience during the downtime. If you have any issues with your library account, please talk to staff at your local branch or call our Patron Services Department at 616-784-2007.
Thanks again for your patience with this issue.
Posted by: Sheri
September 23rd, 2010 at 4:44 pm
Would this computer problem be affecting my ability to log in to my account to find out what is due today?
September 23rd, 2010 at 4:54 pm
I am not able to log on from home either. That is how I check my due dates on stuff.
September 23rd, 2010 at 5:34 pm
Advanced search does NOT work.
September 23rd, 2010 at 7:23 pm
If I had stuff I needed to renew/return, will I still be fined?? I know I have some movies out. I don’t want to get $5 worth of fines because I wasn’t able to log into my account.
September 23rd, 2010 at 8:50 pm
Was this a software or hardware error? If this was a software error, was any of the code that caused the error developed by contract programmers either on site or offshore?
September 23rd, 2010 at 11:30 pm
We also use the website to check what’s due, pay fines, renew, etc., and I believe I had a gazillion things due today. Hopefully there will be a grace period on fines due to this malfunction?
September 24th, 2010 at 7:00 am
It’s working today, so now you can renew and/or place holds on books, games, and music.
September 24th, 2010 at 9:19 am
Hi everyone,
Thanks for your patience as we dealt with this issue yesterday. Everything should be working properly once again, so you may log in and place holds, renew items, etc. If you have any questions or issues with your library account due to the unexpected downtime, please talk to staff at your local branch or call our Patron Services Department at 616-784-2007 and a staff member can assist you.
Thanks,
Sheri
KDL Webmaster
September 25th, 2010 at 7:35 pm
I am unable to request any items as of 7:30 p.m. Saturday, September 25th.
What’s the problem?
September 27th, 2010 at 9:01 am
Hi Carol,
Everything should be working properly again. Please try to request your items again, and if you are still having problems, call our Patron Services Department at 616-784-2007 and a staff member can check whether there is an issue with your library account.
Thanks,
Sheri
KDL Webmaster
September 28th, 2010 at 6:56 am
I hope everything is fixed with the computer system. How many days does it take for something from the Cascade branch to get to the Wyoming branch?
September 28th, 2010 at 8:54 am
Hi Louis,
Items traveling between KDL branches typically take 5-7 business days to arrive. If you have placed a hold on an item, you’ll be notified by either email or phone when it is ready to be picked up.
Thanks,
Sheri
KDL Webmaster
September 30th, 2010 at 6:54 am
ok thnx