On April 7, the Kent District Library welcomed Heidi Nagel as KDL’s new Training Manager. Heidi will be overseeing the training of new and existing KDL employees in areas like technology and customer service. She will also be monitoring library trends in order to ensure that KDL staff continue to provide cutting-edge and exceptional information services to the public.
Heidi plans to revamp the orientation program for new hires and perform a needs assessment of the kinds of knowledge KDL staff need and want to offer great service. She will also examine the library’s internal education system, KDL University, to refine and focus its efforts and make the most of staff time and tax dollars.
“I am thrilled to be part of KDL. I’ve worked with staff from the library over the years and believe KDL exemplifies the best that a modern public library has to offer,” says Nagel. Heidi comes to KDL from Ionia Community Library where she acted as director.
We are happy to welcome Heidi to the Kent District Library!
Posted by: Shannon