Telling Our Story — Seen & Heard

Our patrons do such a wonderful job telling us their stories, whether it’s through letters, telephone calls, emails, or comments on our blog posts, Facebook page and Twitter feed. We love hearing about all the ways your library has impacted your lives — so as always, keep them coming!

Our staffers, too, often see and hear stories that impact our lives in ways we wish we could share with you. So we’ve resolved to start doing just that. Periodically, we’ll put together a few of our favorites in a post we’re calling Seen & Heard. Enjoy! And if any of these spark recollection of your own library story, let us know!

* A staff member at the Englehardt branch recently helped a retiree register for an email address. “Thanks for saving me $60 a year!” he exclaimed.  He had just signed up for satellite TV and was able to save $5 a month registering for paperless billing.

* A staff member at the Gaines Township branch helped a patron get a library card so she could search the Internet to find the daughter she gave up for adoption 18 years ago. The patron came back a few weeks later to shake the staff member’s hand and thank him for being  what she called “a blessing” in her life. As it turns out, her daughter was looking for her too, and they made a connection online.

* A pint-sized regular attendee of the Gaines Township branch’s Toddler Time program was returning books at the inside book drop. Staff couldn’t help but smile when they overheard the toddler say “Goodbye, I love you,” to each book as she dropped it through the slot.

* As soon as a 9-year-old patron from the Spencer Township branch received a letter and package notifying him that he won a family pack of tickets to the Cranbrook Institute of Science in Bloomfield Hills as part of the LLC-wide Summer Reading Club raffle, he donned his Maranda T-shirt and his mother drove him to the library to let the staff know. He was thrilled!

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Written by Morgan J.

Morgan J.

Morgan J. is a KDL communications assistant. She spends summers as a “hood ornament” of sorts while her husband captains their old, cedar-sided pontoon down the Flat River. In the wintertime she counts the days until she’ll have her toes in the water again.

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